The Zero Plan

Business Partner Login

Forgot Password? Need one? The back-end area of our site is for dealers, agents, administrators and our other business partners.

● If you are a business partner, email your password request to [email protected], noting your name and the company you work for. We will retrieve your credentials and respond within 24 business hours.

● If you are a customer with a payment plan, you cannot log in. Customers do not have online account access at this time. For questions please see the Customers/FAQ AREA of our site, or CONTACT US us with your request.

Since our dealers sells hundreds of different types of service contracts and protection products, you should refer to the specific cancellation provisions contained in your contract/policy that your dealer sold you. Some products may not be cancelled.

If the terms of your service contract or protection product provide for it to be cancelled, then you must do the following in order to cancel your service contract or protection product:

1. Contact the Dealer that sold you the policy to request a cancellation The dealer will have the necessary forms for you to fill out and sign in order to request a cancellation. The dealer will process the cancellation with the warranty administrator. You should make sure that the dealer gives you a copy of the cancellation forms you sign.
2. Ensure that the dealer submits a copy of your cancellation request to Universal Lenders in order to stop the billing process. Upon receipt of your written cancellation request, we will freeze and flag your account with Universal as a pending cancellation while we wait for the dealership to process and pay off your account. You should also follow up with Universal to make sure that we’ve received your cancellation request from the dealer. You may also fax a copy of the request to Universal Lenders at (773) 889-4508.
3. IF YOUR ACCOUNT IS ON AUTOMATIC PAYMENTS, you must inform Universal that you have requested cancellation so that we can stop the automatic payments from coming out of your bank account or being charged to your credit card. (If we are not notified of a cancellation by you or the dealer, automatic payments will continue to run as scheduled, and will only be refunded as described below.)

As a courtesy, Universal Lenders LLC will forward your request to your selling dealership if you complete a Cancellation Request Form. You may download the Cancellation Request Form and then fax it to 773-889-4508 or email it to [email protected]. We will forward your request to your selling Retailer.

IMPORTANT: Until the dealership processes your cancellation request your account remains open. Once the cancellation is processed and Universal Lenders LLC receives the funds from the Retailer to payoff your account then your account will be closed and your obligation to Universal Lenders LLC will end.

WHAT HAPPENS AFTER CANCELLATION: If/when you elect to cancel your product coverage, the dealership processes the cancellation and obtains a refund from the warranty company for the unused portion of the warranty, according to the cancellation provisions contained within your policy.  The dealership will send Universal all or a portion of the refund to pay off your account with us.  After receipt and application of the refund to your account with Universal, if the account is paid in surplus of the actual amount owed, we will refund any credit balance to you.  If you are entitled to any further refund for unearned premiums, it is the responsibility of the dealership to process such refunds, which includes any down payment you made at the time of sale.