Since our dealers sells hundreds of different types of service contracts and protection products, you should refer to the specific cancellation provisions contained in your contract/policy that your dealer sold you. Some products may not be cancelled.
If the terms of your service contract or protection product provide for it to be cancelled, then you must do the following in order to cancel your service contract or protection product:
As a courtesy, Universal Lenders LLC will forward your request to your selling dealership if you complete a Cancellation Request Form. You may download the Cancellation Request Form and then fax it to 773-889-4508 or email it to firstname.lastname@example.org. We will forward your request to your selling Retailer.
IMPORTANT: Until the dealership processes your cancellation request your account remains open. Once the cancellation is processed and Universal Lenders LLC receives the funds from the Retailer to payoff your account then your account will be closed and your obligation to Universal Lenders LLC will end.
WHAT HAPPENS AFTER CANCELLATION: If/when you elect to cancel your product coverage, the dealership processes the cancellation and obtains a refund from the warranty company for the unused portion of the warranty, according to the cancellation provisions contained within your policy. The dealership will send Universal all or a portion of the refund to pay off your account with us. After receipt and application of the refund to your account with Universal, if the account is paid in surplus of the actual amount owed, we will refund any credit balance to you. If you are entitled to any further refund for unearned premiums, it is the responsibility of the dealership to process such refunds, which includes any down payment you made at the time of sale.